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Support desk
Answer every client request in one inbox
Tickets from email and the client portal, assigned to agents, with statuses your clients can follow.
- Emails to your support address become tickets automatically
- Assign, prioritise and reply from one screen, with internal notes
- Clients follow their tickets in the client portal
- Agent seats of their own: the first agent is included
Agents
Each person who answers tickets needs an agent seat on top of their staff seat. The support desk includes one agent; add more on the Plan tab.
If you switch it off
New emails no longer become tickets. Existing tickets stay readable and come back when you switch it on again.